Exchange and Return Policy

Thank you for your purchase! We want you to be completely satisfied with your order.

Returns:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2-3 days of receiving your order. We will gladly provide a replacement or a full refund.
  • Incorrect Items: If you receive an incorrect item, please contact us within 2-3 days of receiving your order. We will promptly send you the correct item and arrange for the return of the incorrect item at our expense.

Exchanges:

  • Size or Style: If you would like to exchange an item for a different size or style, please contact us within 2-5 days of receiving your order.
    • You are responsible for the return shipping costs for exchanges.
    • We recommend using a trackable shipping method.
    • The exchange of an item will be only possible if it is in its original condition.Once we receive the returned item in its original condition, we will ship the exchanged item to you.
    • Please make a separate purchase for the new item.

General Return Conditions:

  • All returned items must be in their original condition, unused, and in the original packaging.
  • We reserve the right to refuse any return that does not meet these conditions.

Note

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at +923390152531 or email us at acuriouscrafter.mm@gmail.com.

Contact Us:

If you have any questions or concerns regarding our exchange and return policy, please contact us at acuriouscrafter.mm@gmail.com or +923390152531.